2017-02-23 - 17177 - Service Request - Canada Open Orders Issues 2016 #SalesDistribution
Service Request
17177 - Canada open orders issue 2016
Problem Summary
Need to identify the issue with orders 2945725 and 2945728 related to Canada region & fix them.
Admin Info
Purpose
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Need to identify the issue with orders 2945725, 2945728 in Canada region & fix them.
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Requested by
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Jeffrey Mau
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Issue Date
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02-23-2017
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Resolved by
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Naveen Gadde
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Resolved Date
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03-02-2017
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Document Status
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Complete
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Detailed Problem Description
There are two orders for Canada showing on all open orders in BI SO# 2945725 and 2945728. This is showing 0 dollar value & moreover these orders are invoiced & completely closed in SAP. They are showing on all open order reports in BI but here is an example of one - OSA180 and go to plant 0210 and you will see in August of 2016 they are showing there.
Solution Analysis and Recommendations
1. Negative PGI quantities are updated in BW open order infocube, due to some delta records inconsistency.
2. The negative delta images are triggered may be due to user manual inputs.
2. PSA data is not available to back track more on this issue.
Resolution
Reloading the Sales orders along with their corresponding deliveries, billing would resolve the issue & these orders will not be shown in any of the Open orders reports. Please find attached document for the same:
Orders Reloaded - 02-27-2017.xlsx
Release Information
None